Hub Tickets Online Terms and Conditions
Monday to Friday 10am to 5pm
Opening times vary according to season.
All ticket prices are shown inclusive of VAT.
We currently do not charge any extra fees for online bookings, however individual events may carry a per ticket or per transaction booking fee. There is an extra charge for despatching tickets by post.
Ticket Exchanges and Refunds
Once booked, tickets cannot be returned or exchanged.
Latecomers may be asked to wait until a suitable break in the performance before they can enter the auditorium.
In the course of booking you will usually be offered the option to have your tickets mailed to you. Postage is only available to addresses within the United Kingdom and there is an additional cost for this.
You will also usually be offered the option to collect your tickets in person. If you do not pay the additional cost for posting, or you are booking for events which happen within 7 days, your tickets will automatically be held for collection. Tickets for collection will be held at The Hub, Royal Mile, Edinburgh EH1 2NE unless otherwise advised and will usually be available as soon as your online credit or debit card transaction has been confirmed. Full details will be provided on your Booking Confirmation Email.
In some cases tickets can also be collected from the venue from 1 hour before the performance. Full details are shown on the Booking Confirmation Email.
Tickets can be collected only on production of the credit or debit card used to purchase them and can be collected only by the cardholder. Additional proof of ID may be required. Please have your customer number and/or order number available when you collect your tickets. These details are shown on the Booking Confirmation Email which will be sent to you when your order is submitted.
Some event promoters will not send tickets by regular post and so you will be given the option to pay for Registered Post (available for bookings in the United Kingdom only).
Hub Tickets is normally open Monday to Friday 10.00am - 5.00pm. Opening times are extended according to season. For further information about ticket collection or opening times, please telephone +44 (0)131 473 2000 or email us.
Full details of ticket despatch options for current events can be found here.
Hub Tickets provides independent ticketing services and is a part of the Edinburgh Festival Centre Ltd. Registered in Scotland No. SC171133. VAT No. 693 9188 73. Registered office: The Hub, Castlehill, Edinburgh EH1 2NE.
Edinburgh Festival Centre Ltd is a wholly owned subsidiary of the Edinburgh International Festival Society which is a charitable company limited by guarantee.