For most events you will be offered the choice between having your tickets posted or held for collection; please see below for specific details.
There is usually an additional cost for having your tickets mailed to you.
We currently charge £1 for regular post and £6.50 for Registered Post.
Some event promoters will not send tickets by regular post and so you will be given the option to pay for Registered Post (available to addresses within the United Kingdom only).
If you do not pay the additional cost for posting, or you are booking for events which happen within 7 days, your tickets will automatically be held for collection. Tickets for collection will be held at The Hub, Royal Mile, Edinburgh EH1 2NE unless otherwise advised and will usually be available as soon as your online credit or debit card transaction has been confirmed. Full details will be provided on your Booking Confirmation Email.
Please bring your credit or debit card with you when collecting your tickets
Tickets may only be collected by the cardholder on production of the relevant payment card. Please also have your order number available when you collect your tickets. This is shown on the Booking Confirmation Email which will be sent to you when your order is submitted.
Wednesday 27 March – Saturday 6 July:
Monday to Saturday 10am to 5pm
Sunday 31 March 12-5pm
Sunday 7 April 10am-5pm
Monday 8 July – Saturday 27 July:
Monday to Saturday 10am to 6pm
Monday 29 July – Sunday 25 August:
Monday to Sunday 9am to 7.30pm
Monday 26 August 10am to 8pm
Opening times vary according to season
For further information about ticket collection or opening times, please telephone +44 (0)131 473 2000 or email us .
Borders Book Festival
Pre-paid tickets can be collected from Hub Tickets in advance or at the Borders Book Festival Box Office from Thursday 13 June.
East Neuk Festival
Tickets will be available to collect from Hub Tickets until midday the day before the event. Thereafter, they will be sent to the venue for collection from 30 minutes before the performance begins.
Music at Paxton
Tickets for events up to and including Sunday 21 July can be collected from the Hub up to 6pm on Thursday 18 July and thereafter from Paxton House from 1 hour before the performance begins.
Tickets for events from Tuesday 23 July to Thursday 25 July inclusive can be collected from the Hub up to 6pm on Monday 21 July and thereafter from Paxton House from 1 hour before the performance begins.
Tickets for events from Friday 26 July to Sunday 28 July inclusive can be collected from the Hub up to 6pm on Thursday 25 July and thereafter from Paxton House from 1 hour before the performance begins.
Edinburgh International Festival
Tickets for all performances can be collected in advance from Hub Tickets, usually up until the day before the performance. Thereafter, tickets can be collected from the venue from one hour before the performance.
Hopetoun Bonfire & Fireworks Night
Tickets can be collected at the venue on the day or from Hub Tickets in advance.