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Hub Tickets Online Privacy Policy

Hub Tickets provides ticketing services for the Edinburgh Festival Centre Ltd. Edinburgh Festival Centre Ltd is a wholly owned subsidiary of the Edinburgh International Festival Society which is a charity limited by guarantee.

Privacy

Hub Tickets takes the privacy of its patrons very seriously. Please read the following policy to understand how we will treat your personal information when you use our site.

Data Protection

We operate and are registered as The Edinburgh Festival Centre Ltd. in accordance with current data protection legislation. Our data protection registration number is Z4955593.

The information we collect

In order to provide you with the best service we can, we collect certain personal information about you. When you book tickets via the site, we need to collect information about you to process the transaction and fulfil your order. This information may include, but is not limited to, details such as your name, your address and your credit card details.

What do we do with your personal information?

The event promoters using Hub Tickets services may use your personal information to keep you informed about events, news and offers which may be of interest to you. If you have chosen to receive them, they may use your information to provide you with email bulletins and other email alerts letting you stay up-to-date with relevant events and offers. They may also use the information to process any transactions you undertake with us and for internal administration and analysis. They disclose your information to third parties only for providing the above services to you. We do not sell, rent or trade your personal information to third parties for marketing purposes without your consent or allow event promoters to do so.

Consent

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Hub Tickets in the manner set out in this Privacy Policy. If you have any questions or concerns about the information we hold about you, you can also email us. We are unable to respond to ticket availability requests via email, please contact the Box Office on +44 (0) 131 473 2000 for all ticket enquiries.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to distinguish you from other users which helps to provide you with a good experience when you browse that website.

Hub Tickets Online uses two types of cookies as set out below.

Strictly necessary cookies

Our website uses “session cookies” to provide our online booking service. These cookies are essential in order to enable you to move around the website and use its features, such as the shopping basket. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Analytical cookies

These cookies allow us to recognize and count the number of visitors in an anonymous form and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works. In order to do this we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. We will never (and will not allow any third party to) use Google Analytics to track or collect any personally identifiable information of visitors to our site. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user.

Some event promoters may also make use of analytical cookies to track the effectiveness of their online advertising campaigns. These cookies are used for analysis purposes to help optimise online advertising campaigns and ensure you only receive ads from those event promoters that are relevant to you.

You can choose whether or not to allow the setting of cookies using the privacy settings of your browser; however, session cookies must be enabled in order for our online service to process your booking correctly. Find out more about how to control cookies here.

Security

Our secure server ensures that your personal details stay personal.

Every credit card purchase you make at our website is done through our Secure Server Technology. This provides many security features, including:

  • Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity: this checks the data being transferred to ensure it has not been altered.

Our online ticketing facility accepts:

MasterCard; American Express; Visa; Visa Debit and Maestro.

Our secure server software encrypts information, ensuring that Internet transactions stay private and protected.

If you have any questions or concerns about the security, you can email us. We are unable to respond to ticket availability requests via email, please contact the Box Office on +44 (0) 131 473 2000 for all ticket enquiries.