For most events you will be offered the choice between having your tickets posted or held for collection; please see below for specific details.
There is usually an additional cost for having your tickets mailed to you.
We currently charge £1 for regular post and £6.50 for Registered Post.
Some event promoters will not send tickets by regular post and so you will be given the option to pay for Registered Post (available to addresses within the United Kingdom only).
If you do not pay the additional cost for posting, or you are booking for events which happen within 7 days, your tickets will automatically be held for collection. Tickets for collection will be held at The Hub, Royal Mile, Edinburgh EH1 2NE unless otherwise advised and will usually be available as soon as your online credit or debit card transaction has been confirmed. Full details will be provided on your Booking Confirmation Email.
Please bring your credit or debit card with you when collecting your tickets
Tickets may only be collected by the cardholder on production of the relevant payment card. Please also have your order number available when you collect your tickets. This is shown on the Booking Confirmation Email which will be sent to you when your order is submitted.
Mon to Sat 10am – 5pm
Opening times vary according to season.
For further information about ticket collection or opening times, please telephone +44 (0)131 473 2000 or email us .
East Neuk Festival
Tickets will be available to collect from Hub Tickets until midday the day before each event. Thereafter, they will be sent to the venue for collection from 30 minutes before the performance begins.
Edinburgh Jazz and Blues Festival
Tickets will be available to collect from the Hub until 3pm on the day of any evening performances. Tickets will then be available to collect from the venue from 30 minutes before performances begin.
Music at Paxton
Tickets for events up to and including Sunday 15 July can be collected from the Hub up to 6pm on Thursday 12 July and thereafter from Paxton House from 1 hour before the performance begins.
Tickets for events from Tuesday 17 July to Thursday 19 July inclusive can be collected from the Hub up to 6pm on Monday 16 July and thereafter from Paxton House from 1 hour before the performance begins.
Tickets for events from Friday 20 July to Sunday 22 July inclusive can be collected from the Hub up to 6pm on Thursday 19 July and thereafter from Paxton House from 1 hour before the performance begins.
Edinburgh International Festival
Tickets for all performances can be collected in advance from Hub Tickets, or from the venue from one hour before the performance.